Default Mortgage Services

Quality with Great Value for Money, Security and Reliability.

For many years C-Metric has supported the nations’ largest mortgage default service providers by helping them reduce their process timeline, lower their staff cost, reduce errors, and enable a nimble response to the dynamic demand of investors GSEs, regulators and servicers.

Are Your Clients and Regulators Demanding More Work, But Little or No Increase in Fees?

C-Metric’s Process Centric approach is to help you accommodate the new work while reducing your cost. Following are some examples of what we can help you with.

  • Ensure third party hand-offs and follow up tasks with county record offices, attorneys, REO realtors, bank-owned servicers and default management companies.
  • Stay on schedule, have their status reported correctly and completed successfully.
  • Work with servicers and banks to clean-up records with missing or bad data.
  • Create, document and ensure compliance with detailed process maps and documentation.
  • Leverage best practices established by working with the largest players in the industry.
  • Respond to demands made by the GSEs, the OCC, Attorneys Generals and the nation’s largest servicers and banks.

Why use Process Centric Approach?

  • Process Centric approach helps you separate legal work from non-legal work, and purely non-legal work can be outsourced for improvement in efficiency and economy of scale.
  • Training staff on well-defined processes is much easier.
  • Efficiency can be improved by measuring and optimizing the processes.
  • Quality controls can be applied at several checkpoints to ensure higher quality of work.
  • Cost can be reduced by outsourcing at a component level.
  • You can handle better control over volume fluctuation through cross training of staff on multiple counter-cyclical processes.

Why C-Metric?

C-Metric will help you:

  • Reduce the cost on your administrative work so you can focus on revenue generating work.
  • Meet increasing demand without adding employees or office space.
  • Reduce delivery timeline by utilizing our multi-shift operations.
  • Improve quality of service through our ISO certified Quality Assurance program.
  • Meet new process and reporting requirements.
  • Clean up QA steps more efficiently and at a lower cost.
  • Clear your backlogs in all your departments.
  • Reduce costs through efficient process designs and integrated use of C-Metric staff.
  • Most importantly, you can manage larger caseloads on the same time or lower FTE headcount, while continuing to meet and exceed the client’s expectations.

Our Services at a Glance

  • Document Preparation
  • Data Entry & Reporting
  • Title Review
  • Image Indexing
  • Systems Updates for Case Management
  • Online Research
  • Title Curative Support
  • Business Process Mapping
  • Technology Development to automate your processes
  • Offline follow up tasks overnight
  • Skip Trace
  • Reporting and data mining
  • Transcription

Learn More About How We Can Support Your Business Requirements

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