Default Mortgage Services

Quality with Great Value for Money, Security and Reliability.

For many years C-Metric has supported the nations’ largest mortgage default service providers by helping them reduce their process timeline, lower their staff cost, reduce errors, and enable a nimble response to the dynamic demand of investors GSEs, regulators and servicers.

Are Your Clients and Regulators Demanding More Work, But Little or No Increase in Fees?

C-Metric’s Process Centric approach is to help you accommodate the new work while reducing your cost. Following are some examples of what we can help you with.

• Ensure third party hand-offs and follow up tasks with county record offices, attorneys, REO realtors, bank-owned servicers and default management companies.
• Stay on schedule, have their status reported correctly and completed successfully.
• Work with servicers and banks to clean-up records with missing or bad data.
• Create, document and ensure compliance with detailed process maps and documentation.
• Leverage best practices established by working with the largest players in the industry.
• Respond to demands made by the GSEs, the OCC, Attorneys Generals and the nation’s largest servicers and banks.

Why use Process Centric Approach?

• Process Centric approach helps you separate legal work from non-legal work, and purely non-legal work can be outsourced for improvement in efficiency and economy of scale.
• Training staff on well-defined processes is much easier.
• Efficiency can be improved by measuring and optimizing the processes.
• Quality controls can be applied at several checkpoints to ensure higher quality of work.
• Cost can be reduced by outsourcing at a component level.
• You can handle better control over volume fluctuation through cross training of staff on multiple counter-cyclical processes.

Why C-Metric?

C-Metric will help you:

• Reduce the cost on your administrative work so you can focus on revenue generating work.
• Meet increasing demand without adding employees or office space.
• Reduce delivery timeline by utilizing our multi-shift operations.
• Meet new process and reporting requirements.
• Clean up QA steps more efficiently and at a lower cost.
• Clear your backlogs in all your departments.
• Reduce costs through efficient process designs and integrated use of C-Metric staff.
• Most importantly, you can manage larger caseloads on the same time or lower FTE headcount, while continuing to meet and exceed the client’s expectations.

Our Services at a Glance

• Document Preparation
• Data Entry & Reporting
• Title Review
• Image Indexing
• Systems Updates for Case Management
• Online Research
• Title Curative Support
• Business Process Mapping
• Technology Development to automate your processes
• Offline follow up tasks overnight
• Skip Trace
• Reporting and data mining
• Transcription